This week in the UK has seen many hundreds of thousands of VW, Audi, Seat & Skoda customers receive the first official communications from their car manufacturers regarding their affected vehicles.
Earlier this week VW boss admitted in front of Parliament “the system of gas regulation in the engine influenced the NOx output in cars that we sell in the UK” eg in plain English… they cheated the tests in the UK.
However, what is of stark contrast is the attitude towards saying “sorry” to customers that VW is taking in the USA versus the UK.
Have a look at the letters below and see if you can spot the difference??